The following is a comprehensive list of how to access the services offered under the bank's online banking product.
REGISTRATION
WEBSITE:(www.fnbbotswana.co.bw.) Call 2423716/713 for any clarification
- Click on Register
- Enter your Card number and ATM PIN
- Accept Terms and Conditions, Press Continue Create your own Username and Password Press Register (orange on your bottom right)
ACTIVATION
- Go to any FNB ATM
- Put in your card, Enter your ATM PIN Go to More Service, More Services again
- Activate Digital Online Banking
- Accept
RESETTING PASSWORD:
Steps to follow to reset password
- FNB Homepage
- Click on Forgot Username or Password
- Choose reset password/Choose Reset Username + Password
- Enter your username, ID/Passport number
- Next page should require your card number, pin and security code
- Then enter a new password and continue
- Enter OTP or approve on the APP
- Then login with a new password
ADDING RECIPIENTS:
Steps to follow to add recipients;
- Login
- Go to Payment
- Click on add (orange on your right)
- Complete recipient account details and references
- Continue and enter OTP or approve on APP
PAYING RECIPIENTS:
Steps to follow to pay recipients;
- Login
- Go to Payments
- Select once off
- Along recipient add amount to pay and references
- Select account to pay from (bottom right)
- Click on pay
- Confirm transaction with OP or via APP
ONCE-OFF PAYMENT:
Steps to follow to make a once-off payment;
- Login
- Go to Payment
- Click on Once-off
- Add payment details (name, branch code, account number, amount, references and **POP method)
- Select account to pay from (bottom right)
- Click on Pay
- Confirm transaction with OT or via APP
AMENDING LIMITS/LIMIT INCREASE
Steps to follow to amend online banking limits;
- Login
- Go to Online Banking Settings
- Select Daily limits
- Amend the limit you want
- Select if the limit is to be set Temporarily or Permanently
- Click on Update
- Confirm
- Confirm transaction with OTP or via APP
PRINTING STATEMENT ON ONLINE BANKING
Steps to follow to print Statement;
- Login
- Go to Accounts
- Click More
- Click Statement History
- Click Download to print or tick the boxes to send through email.
PRINTING CONFIRMATION LETTER ON ONLINE BANKING
Steps to follow to print the confirmation letter;
- Login
- Go to Accounts
- Click More
- Click confirmation letter
- Download to print or send through email
PRINTING STATEMENT VIA BANKING APP
Steps to follow to print Statement;
- Login
- Click on the Account
- Click Account Options
- Click Statement History
- Download and open file
- Click on the 3 dots at the top right corner
- Click Print